We accept Visa, MasterCard, Discover, American Express and PayPal for payment through our online shopping cart. You may place orders online by adding the item to your shopping cart and following the checkout process. You may also phone us directly to place your order between the hours of 10 am - 5 pm CST Tues - Fri. We are frequently away from the phone so if no one answers please leave a message and we will return your call.
Phone (225) 397-4000
Please be sure to include your complete shipping address along with email address and telephone number in case of questions regarding your order.
The Vintage Hat Box does not sell or market customer information. All information collected is used strictly for order processing.
Shipping & Handling
The Vintage Hat Box greatly appreciates your business and we strive to keep shipping & handling fees as low as possible. We charge a flat fee for shipping and handling based on the tables below. All items will be shipped through the United States Postal Service (USPS). If you would prefer a different carrier - please contact us at firstname.lastname@example.org for rates and availability.
PLEASE NOTE - Times quoted below do not include processing time. Most orders are processed within 48 hours of receipt. Handmade items such as hand painted hat boxes and hat stands will require additional processing time. Priority Mail, Express Mail or international service may not be available for hat boxes and hat stands at listed shipping charges. We will contact you if your order is not eligible for shipping at listed prices. You may also contact us for a shipping quote based on your exact location and order size. If you need your order by a specific date, please include that information in the comments section when you place your order. You may also phone or email us with the request. We will make every effort to accommodate your request.
Domestic - USPS Regular Mail (First Class or Parcel Post 2-9 days):
Domestic, East- USPS Priority Mail (2-3 days): AL, AR, CT, DE, DC, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MN, MS, MO, NH, NJ, NY, NC, OH, OK, PA, RI, SC, TN, TX, VA, VT, WI, WV
Domestic, West/Other- USPS Priority Mail (2-3 days): AK, AZ, CA, CO, HI, ID, IA, KS, MT, NE, NV, NM, ND, OR, SD, UT, WA, WY and American Samoa, Micronesia, Guam. Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico. Virgin Islands, Armed Forces - AA, Armed Forces - AE, and Armed Forces - AP.
Domestic - USPS Express Mail (1 - 2 days) Usually next day for most locations but occasionally 2 days:
Canada - Priority Mail (6-10 days):
Canada - Express Mail (5 days):
International - Priority Mail (7-14 days)
International - Priority Mail (7-14 days) - Individual Hat Stands
International - Priority Mail (7-14 days) - Hatstand/Set of 3
International - Priority Mail (7-14 days) - Hatboxes
International Express Mail (3-8 days) & Global Express Guaranteed (1-3 days, where available) - please contact us at email@example.com for availability and rates.
International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – please do not confuse them for additional shipping charges. We will not mark merchandise values below actual purchase price or mark items as "gifts".
If you have any difficulty in placing an order please do not hesitate to contact us at firstname.lastname@example.org.
We frequently recycle packaging materials as long as the materials are still useable. They may not look so pretty but as long as they are functional, we will re-use them and encourage you to do the same. Any items we can keep out of the landfill brings us a step closer to a better environment for all.
All orders will automatically be insured with the shipping provider, where eligible, for the purchase price.
Due to the nature of our items, we have adopted a "no-return" policy. Returns will ONLY be accepted if a gross misrepresentation has occurred. Please email us at email@example.com to request a return. All return requests MUST be made within 24 hours of receiving the item(s). Any return requests for items damaged in transit will be referred to the insurer for resolution.
We strive to correctly identify the time period for each piece we list. However, we may not be able to correctly or absolutely identify a piece and will declare the time period as unknown or unavailable or we will make an educated guess and shall note such with a question mark (?). If anyone is aware of a gross misrepresentation, please bring it to our attention at firstname.lastname@example.org.
We reserve the right to change item prices, shipping & handling charges and/or policy without notice.
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